BROS Shareholder/Stockholder Letter Transcript:
2024 ANNUAL REPORT
GROWTH STRATEGIES
GROW OUR PEOPLE
Enhance compelling futures
GROW OUR SHOP BASE
Open new shops and execute on
massive whitespace
GROW OUR
TRANSACTIONS
Serve more customers and
develop sales layers
GROW OUR MARGINS
Deliver long-term margin
expansion
2024
ANOTHER YEAR
OF GROWTH
TOTAL REVENUES*
41%
*DOLLARS IN MILLIONS
$1,281
A
TOT
LR
NU
EVE
AG
ES C
R
$966
$739
$498
$327
2020
2021
2022
SYSTEMWIDE SAME SHOP SALES
TRANSACTIONS
TICKET
2023
2024
SYSTEMWIDE SHOPS
G
UNIT
R
OWTH
18%
+151 UNITS
982
831
7.3%
5.4%
(4.5%)
(0.1%)
2023
2024
TOTAL SSS:
TOTAL SSS:
+2.8%
+5.3%
2023
2024
2024
BUSINESS
HIGHLIGHTS
1. Launched mobile order functionality
and rolled out to 96% of shops
2. 68% of transactions attributed to Dutch Rewards
members in 2024 (up from 65% in 2023)
3. Experienced momentum across foundational
traffic drivers (Dutch Rewards, Innovation, Paid
Advertising) with multi-year visibility
4. Launched test of expanded food program
5. Accelerated new shop productivity and
strengthened AUVs1
1- Average Unit Volumes (AUVs) are determined based on the systemwide net sales for any trailing
twelve-month period for systemwide shops that have been open a minimum of 15 months.
Systemwide AUVs are calculated by dividing the net sales by the total number of systemwide shops.
3/31/2025 Letter Continued (Full PDF)