On this page of StockholderLetter.com we present the latest annual shareholder letter from EGAIN Corp — ticker symbol EGAN. Reading current and past EGAN letters to shareholders can bring important insights into the investment thesis.


Dear Fellow Stockholder, We started fiscal 2024 slow, but we finished strong. We acquired 50% more new logos in 2024 compared to the prior year, and we see growing inbound interest in our AI Knowledge solutions. As AI projects go from prototype to production, the Garbage In, Garbage Out problem facing AI is becoming self-evident. According to Gartner, By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost goals. This makes our AI Knowledge Hub a foundational imperative for customer service automation. We are top-rated by Gartner for Knowledge Management for customer service, and we are investing to stay ahead. In February 2024, we launched AssistGPT , an innovative solution designed to automate and accelerate routine tasks for knowledge authors, managers, and customer service agents. With deep integration of generative AI into knowledge creation, curation, and use workflows, AssistGPT can reduce knowledge build costs by 5X and double agent productivity! AI Knowledge is set to revolutionize the service function in the enterprise. We are addressing a $20 billion global market opportunity for AI Knowledge for customer service, and Gartner estimates that the adoption of knowledge management technology in customer service is still below 20%. With businesses actively budgeting for AI-driven customer service projects, our toprated solution is ideally positioned. As we move further into fiscal 2025, we are encouraged by the momentum in our business pipeline. Summer activity was the strongest we ve seen since before COVID, and it continues to show strength. To meet growing demand, we are investing in the AI Knowledge market opportunity in fiscal 2025 to extend our product leadership, deliver transformational value to our customers, and strengthen our brand through marketing and targeted partnerships. I want to thank all eGain employees for their hard work and dedication in fiscal 2024. I believe we have established our leadership position in AI Knowledge, and the road ahead looks promising and full of opportunity. Sincerely, Ashu Roy
 • shareholder letter icon 10/25/2024 Letter Continued (Full PDF)
 • stockholder letter icon 10/12/2023 EGAN Stockholder Letter
 • stockholder letter icon More "Application Software" Category Stockholder Letters
 • Benford's Law Stocks icon EGAN Benford's Law Stock Score = 89


EGAN Shareholder/Stockholder Letter Transcript:









Dear Fellow Stockholder,
We started fiscal 2024 slow, but we finished strong. We acquired 50% more new logos in 2024
compared to the prior year, and we see growing inbound interest in our AI Knowledge
solutions.
As AI projects go from prototype to production, the    Garbage In, Garbage Out    problem facing
AI is becoming self-evident. According to Gartner,    By 2025, 100% of generative AI virtual
customer assistant and virtual agent assistant projects that lack integration to modern
knowledge management systems will fail to meet their customer experience and operational
cost goals.   
This makes our AI Knowledge Hub a foundational imperative for customer service automation.
We are top-rated by Gartner for Knowledge Management for customer service, and we are
investing to stay ahead. In February 2024, we launched AssistGPT   , an innovative solution
designed to automate and accelerate routine tasks for knowledge authors, managers, and
customer service agents. With deep integration of generative AI into knowledge creation,
curation, and use workflows, AssistGPT    can reduce knowledge build costs by 5X and double
agent productivity!
AI Knowledge is set to revolutionize the service function in the enterprise. We are addressing a
$20 billion global market opportunity for AI Knowledge for customer service, and Gartner
estimates that the adoption of knowledge management technology in customer service is still
below 20%. With businesses actively budgeting for AI-driven customer service projects, our toprated solution is ideally positioned.
As we move further into fiscal 2025, we are encouraged by the momentum in our business
pipeline. Summer activity was the strongest we   ve seen since before COVID, and it continues to
show strength. To meet growing demand, we are investing in the AI Knowledge market
opportunity in fiscal 2025 to extend our product leadership, deliver transformational value to
our customers, and strengthen our brand through marketing and targeted partnerships.
I want to thank all eGain employees for their hard work and dedication in fiscal 2024. I believe
we have established our leadership position in AI Knowledge, and the road ahead looks
promising and full of opportunity.
Sincerely,
Ashu Roy




shareholder letter icon 10/25/2024 Letter Continued (Full PDF)
 

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