EIG Shareholder/Stockholder Letter Transcript:
2025
ANNUAL REPORT
Employers Holdings, Inc.
employers.com
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Company Summary
Employers Holdings, Inc. is the only nationwide insurance company
exclusively focused on protecting America s small and mid-sized businesses
by providing cost-effective workers compensation insurance. With more
than 100 years in the workers compensation business, we believe our
deep expertise and enduring commitment to this line of insurance represent a significant competitive advantage.
Our overall strategy is to pursue profitable growth opportunities across
workers compensation insurance market cycles, leverage technology to
provide seamless end-to-end customer experience, maximize our investment returns within the constraints of prudent portfolio management,
maintain a strong equity capital position, and consistently deliver value to
our shareholders.
Our customers include agents, policyholders, and injured workers, and we
utilize technology to provide a quality experience tailored to their individual needs. Across the country, producers rely on our sophisticated
systems to connect with EMPLOYERS and to connect us to our small
and mid-sized business customers and their injured workers. Our policyholders can purchase our product at their convenience through an array
of distribution channels, including traditional independent agents and
brokers, payroll providers, aggregators, digital agents, partner insurance
companies, affinity groups, and directly from us via our website.
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2025 Overview
EMPLOYERS operates with a clear focus on
workers compensation, combining deep expertise and disciplined underwriting with continued investment in the capabilities that support
our future growth.
In 2025, that focus guided how we navigated
industry challenges, advanced new growth opportunities, and strengthened the foundation of our
business. From expanding our product offerings
to improving how customers and agents engage
with us, the progress we made this year reflects
a company that continues to evolve while remaining firmly committed to the fundamentals that
define our success.
As a result, we achieved record levels of both net
premiums earned and net investment income
while continuing to grow our policy count. This
reflects strong execution across the organization
and the strength of our operating performance.
One of the most important strategic milestones
during the year was the development of our new
excess workers compensation product. Built
entirely in-house with the support of artificial
intelligence tools, this product expands how we
serve customers and strengthens engagement
with our distribution partners. We believe it will
allow us to apply our workers compensation
expertise in new ways while diversifying our
exposures and creating additional opportunities
for profitable growth.
We also continued expanding our underwriting
appetite into select industries, including home
health care and stone countertop installation. At
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the same time, we introduced operational capabilities designed to simplify how agents and
policyholders work with us. Initiatives such as
just-in-time agent appointments make it easier
for agents to do business with EMPLOYERS,
while expanded direct-to-business digital marketing helps more customers access our coverage.
These efforts supported our ability to return
$215 million to shareholders through share
repurchases and dividends, the highest in our
company s history.
We also navigated an important industry challenge during the year as cumulative trauma
claim frequency in California increased. We
responded quickly with targeted pricing actions,
underwriting refinements, and reserve strengthening. These actions reflect the risk management
approach that has long defined EMPLOYERS
and our commitment to addressing emerging
risks early and decisively.
Our progress during the year was guided by
strategic priorities that include strengthening
financial management, expanding growth and
diversification, investing in culture and workforce experience, advancing operational initiatives and artificial intelligence, and continually
improving the customer experience.
Across the organization, we made meaningful
advancements in each of these areas. Investments in automation, customer self-service
capabilities, and artificial intelligence improved
operational efficiency and contributed to meaningful expense ratio improvements. By year-end,
our underwriting expense ratio declined to 21.7%
from 23.5%, our lowest level since 2018. These
improvements strengthen our operating leverage
while making it easier for agents and policyholders to do business with EMPLOYERS.
Throughout the year, our commitment to injured
workers remained central to our mission. Whether
a claim arose from cumulative trauma or a traditional workplace injury, our claims professionals
worked to ensure workers received the care and
support needed to recover and return to productive employment.
Innovation also continued to shape how we operate. In addition to developing our excess workers
compensation product using AI tools, we began
establishing an internal AI platform that will
be deployed across our workforce. We are also
preparing to implement a modernized customer
relationship management platform that will support a more data-driven and customer-focused
organization.
We continued to manage our investment portfolio
with a disciplined focus on stability, yield, and
long-term performance. In the fourth quarter, we
rebalanced the portfolio by reducing our allocation to equities and redeploying capital into
higher-yielding fixed income securities. This
repositioning improved portfolio yield while
maintaining the liquidity and financial strength
required to support our insurance operations.
AM Best reaffirmed the Financial Strength Rating
of each of our insurance companies at A (Excellent), reflecting the strength of our financial
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4/16/2026 Letter Continued (Full PDF)