FIS Shareholder/Stockholder Letter Transcript:
01
1234 Report
6789 2024
Annual
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11
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Unlocking financial technology.
Bringing the world's money into harmony.
F. S
4 "
>6? @ A "
Shareholders
letter from the
CEO & President
01 345 6785971 95
To Our Shareholders:
woven
Technology
has
become
so intricately
into
our! modern
" everyday
" lives
that
it's # hard
" to imagine
! " be able
to manage
! it. $ %
how
we
would
without
As
Recognized
for
leadership
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9
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1
5
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consumers,
have
come
to expect
'( that
the
" is
we
world
14JF1E Finnovation
EE1K8JF1E
and
solution
at our! )fingertips,
* ( & especially
it comes
to the
all +
when
managing
important
( * business
! of,
our! )financial
lives.
Why
we
have
wait
should
to
,for a check
. to clear
TIME
money,
to access
our!
& "drive
to the
brokerage
WORLD'S
office
/ to review
our! (portfolio
our
with
investment
adviser,
" & or contact
an insurance
BEST
company
( to get an extended
,for
warranty
Newsweek
COMPANIES
the
new
refrigerator
0! bought?
! 1
we
just
statista
2024
I
The
answer
is: 2 -
shouldn't.
are
We
We
busy
! (people,
( & leading
" busy
! lives.
$ We
want
our! financial
) transactions
to be as ,fast,
convenient
and
" secure
! as (placing
an online
we
order
" or streaming
a movie.
$ If3,
can't
# get
such
! convenient,
& ,friction-free
+, service
from
AWARDS
bank,
.& investment
advisor,
" & business
whatever
or merchant
are "dealing
go
we
with,
we
will
somewhere
else.
$ It's
3 # as simple
( as that.
Such
4! is the
reality
,facing
today's
" # organizations.
5 $
you
! are a global
bank,
.& a multinational
Whether
corporation
( or an e-commerce
+ business
! looking
. to
take
. your
! (product
"! to new
. & you
! need
" to meet
markets,
where
where
want
your
! customers
they
are,
& not
you
them
to be. $ 6Every
(passing
"day,
& the
bar of, customer
winning
expectations
'( goes
higher.
$ The
organizations
5
will
be those
that
excel
' at unlocking
! . the
(power
of,
technological
innovation
to bring
ease,
& simplicity
( and
convenience
to their
customers
! at the
(point
of, need.
MOST
TRUSTWORTH
COMPANIES
IN AMERICA
2024
I
statista
tNBC
WORLD'S TOP
FINTECH
COMPANIES 2024
mauls
FOR INNOVATION & EXCELLENCE
2024
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A brave new world of opportunity
A holistic view of the global money lifecycle
/! / % / $0 * ! $ " 11 2! ) /! $ (! $! -!&
$ "#! - ! # / $ -- 3 " ! " $!
"! 0 4 2 / $ "& "& ! & $ #$
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- ( &! ) "! ! "& - ' * 0
Today,
we
are
7 & 2) /!
! applying
-- 2 "# leading-edge
! & "#5!! technologies
generative
like
"! (! Al8 and
"& advanced
&( " !& data
& analytics
" 2 to
$! - organizations
# " . " of ' all shapes
$ -! and
"& sizes
.! succeed
help
" a digital
& # age.
#!0 The
7$! fact
' is, ) the
$! business
"! of ' financial
in
!( ! is "no longer
"#! the
$! sole
! -province
( " ! of '
"% and
services
banks
!& unions,
" " ) investment
"(! *!" management
* " #!*!" firms
+* and
credit
" ! 0 As
8 &
# . " continues
" " ! to
the
$! lines
insurers.
digitization
blur
the
"!2 lifecycle,
'! 2 !) all
organizations
# " . " need
"!!& to
across
money
" !# ! seamless
! * ! financial
+" " experiences
!!(! they
$!2
integrate
wherever
touch
$ and
"& serve
!(! customers.
*! 0
For
game,
world
those
$ ! that
$ succeed
!!& in " this
*!) the
& truly
2 is
their
bank
$! oyster.
2 !0 The
7$! digital
& # arm
* of ' a Canadian
9 " & "
"% can
raise
deposits
U.S.
without
- and
"& !extend
, !"& loans
" in " the
$! :0
0 /
$ the
"need
!!& for
' brick-and-mortar
%5 "&5* 3 branches.
" $! 0 A8 New
;!/ York-based
< %5 !&
" #!*!" firm
+* can
" reach
! $ new
"!/ Gen
=!" >Z
investment
management
*! around
"& the
& by
2 -providing
( & "# real-time
! 5 *!
customers
world
"(! *!" options
- " to online
" "! gamers.
# *! 0 A8 developer
&!(! -! for
investment
fintech
+" ! $ startup
3 - based
!& in " Ireland
! "& can
" access
! a critical
a
' / ! component
*- "!" developed
&!(! -!& in " India
"& from
' * a &
software
digital
* %! - ! hosted
$ !& in " Oregon.
4 !# "0
marketplace
But
while
! the
$! opportunities
-- 3 " ! for
' reaching
! $ "# and
"& serving
customers
been
*! $have
(! "never
!" #greater,
! !) so
too
are
! the
obstacles.
! 0 As
8 more
* ! and
"& more
* ! everyday
!(!2& 2 tasks
% and
functions
become
*! digitized,
& # .!&) today's
& 26 organizations
must
barrage
* fend
'!"& off@ a constant
#! of ' increasingly
" ! "# 2
-$ !& cyberattacks
2 ! A % from
& actors.
0 Fraud
sophisticated
bad
a $huge
#! and
"& #growing
/ "# -problem.
!*0
is
7$! unbundling
" "& "# and
"& !embedding
* !&& "# of ' financial
+" " tasks
% $has
The
! !& a -
$/ % of ' nonstandard
" " "& & global
# regulations
created
patchwork
"& systems
2 !* that
"6 communicate,
** " !) creating
and
don't
massive
inefficiencies
wanting
business
"!B !" ! for
' organizations
" "# to
do
outside
disharmonies
&! their
$! own
/" borders.
&! 0 These
7$! ! &
$ * " ! are
expected
!,-! !& to
drive
& (! overall
(! GDP
=CD losses
! upward
-/ & of ' $6.5
EF01
trillion
" by
2 2030,
GHIH) according
& "# to 7The
$! Economist
J " * 0
# / $ -- 3 " ! " $! 2! $! &0
As
8 a fintech
+" ! $ -provider
( &! that
$ operates
-! ! across
the
$! full
spectrum
-! * of ' money
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brings
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"& holistic
-! (! to
the
$! complexities
*- !, ! of ' the
$! global
"!2
perspective
money
'! 2 !0 Whether
$! $! it's
6 managing
* " # "# funds
' "& in "
lifecycle.
bank
" and
"& recordkeeping
! &%!!- "# ledgers,
( "# money
* "!2
accounts
moving
$ #$ card
& "networks
! / % and
"& corporate
- ! treasury
! 2
through
2 !* ) or -
A "# *
"!2 to
% in " investment
"(! *!" and
systems,
putting
money
work
& "# accounts,
" ) FIS technology
! $" #2 is at the
$! $heart
! 3 of' the
trading
# economy.
! " *20 E$16aF trillion
a " of ' financial
+" " assets
! b
global
about
10%
world's
flows
aHc of ' the
&6 GDP'
=CD b
d / through
$ #$ our systems
2 !*
and
"& technology
! $" #2 each
! $ year.
2! 0
FIS is all about creating these kinds of convenient,
harmonious financial experiences for the organizations
we work with. For more than 55 years, we have helped
our clients navigate wave after wave of technological
change to capture growth opportunities in their
business. Our ability to withstand and lead through
dynamic and unprecedented times combined with our
ability to apply technology to solve mission-critical
problems for our clients has made us the trusted
partner of some of the world's largest financial services
providers, businesses and platforms.
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For FIS and our investors, all of this presents huge
growth opportunities in the years ahead.
g "!2 ! g "!2 " * " g "!2 / %
In
we
have
work
bold,
" recent
! !" years,
2! ) /!
$ (! been
!!" $hard
& at /
% on" a
multiyear
position
* 2! "Future
e ! Forward"
/ &f strategy
!#2 to
" FIS
for
' a new
"!/ era
! of ' accelerated
! ! !& #growth
/ $ and
"& industry
"& 2
leadership
Moving
! &! $ - in " a rapidly
- & 2 changing
$ "# "# marketplace.
* %! - !0 g
into
we
" the
$! third
$ & year
2! of ' this
$ transformation
" ' * " effort,
!@ 3) /!
have
$ (! made
* &! tremendous
!*!"& strides
&! forward
' / & as
a company
*- "2
"& as
a technology
! $" #2 partner
- 3"! to our
clients.
!" 0 Among
8* "# our
and
*- $*!" ) we
/! $have:
(!h
accomplishments,
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Tightened our strategic focus on our core
strengths. We rededicated ourselves to
our core business of serving the financial
services industry from the world's largest
banks and investment managers to the
smallest credit unions as a trusted
provider of the industry's most secure,
scalable, mission-critical technology. As part
of this refocusing effort, we sold a majority
stake in our former Worldpay Merchant
Solutions payments business in one of the
largest fintech M&A transactions in U.S.
history. We and Worldpay remain strong
partners that work closely together to meet
the needs of our joint clients.
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Redesigned how we design, develop
and deliver products and solutions. By
leveraging modern Agile software design
principles and creating tighter alignment
among our product and engineering teams
we have accelerated our product flywheel
and development engine. As a result, we
are bringing innovative new products and
solutions to market more quickly while
being recognized by the likes of IDC,
Gartner, Celent, Chartis and the Hackett
Group for the quality and leading-edge
functionality of our technology.
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Streamlined our processes to bring us
closer to our clients. As part of our focus on
building a culture of continuous excellence
where our clients are at the center of
everything we do, we have streamlined
the processes we use globally to support
our clients, from customer onboarding
to product delivery and implementation.
These efforts have resulted in significantly
enhanced interactions with clients, faster
service resolution and improved customer
satisfaction scores.
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Strengthened our selling practices. We have
refreshed our sales tools and refocused our
efforts around driving greater cross-sales of
high-value, software-based solutions across
our businesses and geographies. In addition
to helping FIS bring our industry-leading
technology to a broader range of clients
in attractive market segments, this effort
is enhancing our financial profitability and
predictability by providing multiyear,
recurring revenue streams.
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Simplified our global operations and
reduced operating costs. By streamlining
and simplifying our global operations
around serving the needs of our clients, we
have expanded our adjusted EBITDA margin
by 64 basis points, paid down $8 billion
in debt and enhanced our investmentgrade balance sheet. We have done this
while continuing to return value to our
shareholders through dividends and an
ongoing stock buyback program.
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Changed the way we allocate and invest our
capital. As we shift more of our resources
and capital investments toward highermargin, higher-growth solutions, we are
positioning the company for sustainable
and profitable growth in attractive market
segments while strengthening our
operational resilience against increasingly
sophisticated cyberthreats.
012 455678 9
3
FIS Annual Report 2024
4/28/2025 Letter Continued (Full PDF)