On this page of StockholderLetter.com we present the latest annual shareholder letter from FIFTH THIRD BANCORP — ticker symbol FITB. Reading current and past FITB letters to shareholders can bring important insights into the investment thesis.
PERFORMANCE COMPARISON
FIFTH TH IRD BA N CO RP
ANNUAL REPORT | 1
PERFORMANCE COMPARISON
FIFTH TH IRD BA N CO RP
ANNUAL REPORT | 2
20
24
From our Chairman,
CEO and President
Dear Shareholders,
At Fifth Third, we believe great banks
distinguish themselves not by how they
perform in benign environments, but rather
by how they navigate uncertain ones. Our
operating priorities are stability,
profitability and growth   in that order. We
achieve them by obsessing over the details
in our day-to-day operations while
simultaneously investing for the long term.
Throughout 2024, the industry outlook for interest
rates, loan growth, regulation and capital markets
activity all changed significantly. Despite the
uncertain environment, I am proud to report Fifth
Third continued to deliver strong results for our
shareholders. Our adjusted full-year return on assets,
return on equity and efficiency ratio all finished
among the top in our peer group. Loans ended the
year up 2% on an end-of-period basis as activity
accelerated through year-end. Based on the FDIC   s
annual summary of deposits, we finished #1 among all
large banks in retail branch deposit growth (on a
capped basis) for the second consecutive year.
As important, our results were predictable and
Our operating priorities
are stability, profitability
and growth   in that order.
We achieve them by
obsessing over the details
in our day-to-day
operations while
simultaneously investing
for the long term.
inflected ahead of our peers. We were one of only
two banks in our peer group to achieve the full-year
guidance we provided in January for net interest
income (NII), fees, expenses, pre-provision net
revenue and net charge-offs. Our net interest margin
inflected in the first quarter, as we said it would. NII
inflected in the second quarter, as we said it would,
and positive operating leverage returned in the
fourth quarter on both a sequential and a year-overyear basis, again, as we said it would.
FIFTH TH IRD BA N CO RP
ANNUAL REPORT | 1
20
24
Between share price appreciation and dividends, we
generated a total shareholder return of 26% for 2024.
More notably, for long-term investors, we finished #1,
$1.6B
#1 and #2 in five-year, seven-year and 10-year total
shareholder return among our peers that did not
participate in an FDIC-assisted transaction.
Strategically, we continued to invest in growing our
We returned over $1.6 billion
to shareholders during 2024
while also increasing our
CET1 ratio nearly 30 basis
points to 10.6%.
Southeast presence, in differentiating our product
offerings through innovation and excellent service,
and in modernizing our operating platforms. In the
Southeast, we grew consumer households by 6% and
retail deposits by 16%. During the year, we added 31
new branch locations and increased our commercial
banking relationship manager headcount by 25% in
the Southeast and other expansion markets. We also
were named #1 for Retail Banking Customer
Strong profitability and disciplined balance sheet
Satisfaction in Florida by J.D. Power as part of its
management allowed us to resume share repurchases
2024 U.S. Retail Banking Satisfaction Study   . This is
in the second quarter and to raise our dividend for
a significant achievement given both our significant
the ninth consecutive year. We returned over $1.6
presence in Florida and the fact that 17 of the 20
billion of capital to shareholders during 2024 while
largest U.S. banks maintain a branch presence in
also increasing our CET1 ratio nearly 30 basis points
the state.
to 10.6%.
Annual Total Shareholder Returns Cumulatively Outpace Peers
200%
191%
150%
147%
105%
100%
50%
0%
2014
2015
2016
2017
FITB
FIFTH TH IRD BA N CO RP
2018
2019
Peer Median
2020
2021
2022
2023
2024
Top Quartile
ANNUAL REPORT | 2
20
24
In commercial payments, we processed more than
Payments Processed
($ in Trillions)
$17 trillion in volume during the year. Our softwareenabled managed services products and Newline   ,
our embedded payments platform, led the way on
growth. Tearsheet, Global Finance and This Week in
FinTech all recognized Fifth Third with awards for
payments product innovation. In Wealth & Asset
11%
5-year
CAGR
$15
Management, total assets under management grew
17% for the year, and, for the sixth consecutive year,
we were recognized as a Best Private Bank by
$17
$10
Global Finance.
We also continued to make strong progress on
modernizing our operating platforms. In 2024, we
completed general ledger and clearing platform
conversions and launched time deposits on a new
2019
2023
2024
modern core. Our value streams, inspired by lean
manufacturing techniques, reached $150 million in
annualized savings, with total company headcount
between the two- and 10-year points in the curve   
declining 1% year over year. These initiatives continue
banks with low-cost retail deposits and diverse loan
to reduce manual work, improve execution quality
origination platforms should be positioned to deliver
and provide funding to invest in growth strategies.
strong returns. We have not seen an environment like
Talent and culture remain a strength for Fifth Third.
Despite competition for talent, Fifth Third employee
attrition is at a 15-year low and in the top quartile for
talent retention among all banks. I attribute this
performance to the strength of our relational culture,
this since 1994-1995. If improving business sentiment
and clarity on tax policy lead to increased business
investment, we could also see a return to GDP+ loan
growth across the industry for the first time in
several years.
our focus on internal development, a shared sense
With that said, the global economy is a complex,
that we are winning, and the fact that we are deeply
adaptive system. Complex systems react to change
invested in the communities where we operate. In
in unexpected ways, and we are seeing a lot of
2024, our employees volunteered over 110,000 hours
change being introduced in a brief period of time.
and served on over 1,200 boards.
Our posture is hopeful but also prepared. In this
The investor and author James Grant wrote that
environment, I thought it might be useful to share
progress is cumulative in science and engineering,
some of the foundational beliefs that inform our
but cyclical in finance. As we begin 2025, there are
operating priorities and investment strategies.
many reasons to feel optimistic for the U.S. banking
industry. Banks should benefit from a more favorable
regulatory environment than we have had for some
time. We hope to have certainty around capital and
liquidity reform, improvements to the stress-testing
program, and a slowdown in new rulemaking.
Delivering consistency and
predictability in the face of
uncertainty
When we talk to investors, the questions we get most
frequently are variations on the themes of    what is
If the current interest rate environment holds   with
your outlook for the economy    and    how much
rates meaningfully above zero and some steepness
higher can you move your profitability targets if
FIFTH TH IRD BA N CO RP
ANNUAL REPORT | 3
 • shareholder letter icon 2/25/2025 Letter Continued (Full PDF)
 • stockholder letter icon 4/7/2023 FITB Stockholder Letter
 • stockholder letter icon 2/28/2024 FITB Stockholder Letter
 • stockholder letter icon More "Banking & Savings" Category Stockholder Letters
 • Benford's Law Stocks icon FITB Benford's Law Stock Score = 100


FITB Shareholder/Stockholder Letter Transcript:

PERFORMANCE COMPARISON
FIFTH TH IRD BA N CO RP
ANNUAL REPORT | 1

PERFORMANCE COMPARISON
FIFTH TH IRD BA N CO RP
ANNUAL REPORT | 2

20
24
From our Chairman,
CEO and President
Dear Shareholders,
At Fifth Third, we believe great banks
distinguish themselves not by how they
perform in benign environments, but rather
by how they navigate uncertain ones. Our
operating priorities are stability,
profitability and growth   in that order. We
achieve them by obsessing over the details
in our day-to-day operations while
simultaneously investing for the long term.
Throughout 2024, the industry outlook for interest
rates, loan growth, regulation and capital markets
activity all changed significantly. Despite the
uncertain environment, I am proud to report Fifth
Third continued to deliver strong results for our
shareholders. Our adjusted full-year return on assets,
return on equity and efficiency ratio all finished
among the top in our peer group. Loans ended the
year up 2% on an end-of-period basis as activity
accelerated through year-end. Based on the FDIC   s
annual summary of deposits, we finished #1 among all
large banks in retail branch deposit growth (on a
capped basis) for the second consecutive year.
As important, our results were predictable and
Our operating priorities
are stability, profitability
and growth   in that order.
We achieve them by
obsessing over the details
in our day-to-day
operations while
simultaneously investing
for the long term.
inflected ahead of our peers. We were one of only
two banks in our peer group to achieve the full-year
guidance we provided in January for net interest
income (NII), fees, expenses, pre-provision net
revenue and net charge-offs. Our net interest margin
inflected in the first quarter, as we said it would. NII
inflected in the second quarter, as we said it would,
and positive operating leverage returned in the
fourth quarter on both a sequential and a year-overyear basis, again, as we said it would.
FIFTH TH IRD BA N CO RP
ANNUAL REPORT | 1

20
24
Between share price appreciation and dividends, we
generated a total shareholder return of 26% for 2024.
More notably, for long-term investors, we finished #1,
$1.6B
#1 and #2 in five-year, seven-year and 10-year total
shareholder return among our peers that did not
participate in an FDIC-assisted transaction.
Strategically, we continued to invest in growing our
We returned over $1.6 billion
to shareholders during 2024
while also increasing our
CET1 ratio nearly 30 basis
points to 10.6%.
Southeast presence, in differentiating our product
offerings through innovation and excellent service,
and in modernizing our operating platforms. In the
Southeast, we grew consumer households by 6% and
retail deposits by 16%. During the year, we added 31
new branch locations and increased our commercial
banking relationship manager headcount by 25% in
the Southeast and other expansion markets. We also
were named #1 for Retail Banking Customer
Strong profitability and disciplined balance sheet
Satisfaction in Florida by J.D. Power as part of its
management allowed us to resume share repurchases
2024 U.S. Retail Banking Satisfaction Study   . This is
in the second quarter and to raise our dividend for
a significant achievement given both our significant
the ninth consecutive year. We returned over $1.6
presence in Florida and the fact that 17 of the 20
billion of capital to shareholders during 2024 while
largest U.S. banks maintain a branch presence in
also increasing our CET1 ratio nearly 30 basis points
the state.
to 10.6%.
Annual Total Shareholder Returns Cumulatively Outpace Peers
200%
191%
150%
147%
105%
100%
50%
0%
2014
2015
2016
2017
FITB
FIFTH TH IRD BA N CO RP
2018
2019
Peer Median
2020
2021
2022
2023
2024
Top Quartile
ANNUAL REPORT | 2

20
24
In commercial payments, we processed more than
Payments Processed
($ in Trillions)
$17 trillion in volume during the year. Our softwareenabled managed services products and Newline   ,
our embedded payments platform, led the way on
growth. Tearsheet, Global Finance and This Week in
FinTech all recognized Fifth Third with awards for
payments product innovation. In Wealth & Asset
11%
5-year
CAGR
$15
Management, total assets under management grew
17% for the year, and, for the sixth consecutive year,
we were recognized as a Best Private Bank by
$17
$10
Global Finance.
We also continued to make strong progress on
modernizing our operating platforms. In 2024, we
completed general ledger and clearing platform
conversions and launched time deposits on a new
2019
2023
2024
modern core. Our value streams, inspired by lean
manufacturing techniques, reached $150 million in
annualized savings, with total company headcount
between the two- and 10-year points in the curve   
declining 1% year over year. These initiatives continue
banks with low-cost retail deposits and diverse loan
to reduce manual work, improve execution quality
origination platforms should be positioned to deliver
and provide funding to invest in growth strategies.
strong returns. We have not seen an environment like
Talent and culture remain a strength for Fifth Third.
Despite competition for talent, Fifth Third employee
attrition is at a 15-year low and in the top quartile for
talent retention among all banks. I attribute this
performance to the strength of our relational culture,
this since 1994-1995. If improving business sentiment
and clarity on tax policy lead to increased business
investment, we could also see a return to GDP+ loan
growth across the industry for the first time in
several years.
our focus on internal development, a shared sense
With that said, the global economy is a complex,
that we are winning, and the fact that we are deeply
adaptive system. Complex systems react to change
invested in the communities where we operate. In
in unexpected ways, and we are seeing a lot of
2024, our employees volunteered over 110,000 hours
change being introduced in a brief period of time.
and served on over 1,200 boards.
Our posture is hopeful but also prepared. In this
The investor and author James Grant wrote that
environment, I thought it might be useful to share
progress is cumulative in science and engineering,
some of the foundational beliefs that inform our
but cyclical in finance. As we begin 2025, there are
operating priorities and investment strategies.
many reasons to feel optimistic for the U.S. banking
industry. Banks should benefit from a more favorable
regulatory environment than we have had for some
time. We hope to have certainty around capital and
liquidity reform, improvements to the stress-testing
program, and a slowdown in new rulemaking.
Delivering consistency and
predictability in the face of
uncertainty
When we talk to investors, the questions we get most
frequently are variations on the themes of    what is
If the current interest rate environment holds   with
your outlook for the economy    and    how much
rates meaningfully above zero and some steepness
higher can you move your profitability targets if
FIFTH TH IRD BA N CO RP
ANNUAL REPORT | 3



shareholder letter icon 2/25/2025 Letter Continued (Full PDF)
 

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