On this page of StockholderLetter.com we present the latest annual shareholder letter from JACK HENRY & ASSOCIATES INC — ticker symbol JKHY. Reading current and past JKHY letters to shareholders can bring important insights into the investment thesis.

 •  10/3/2024 Letter Continued (Full PDF)
 •  10/5/2023 JKHY Stockholder Letter
 •  More "Information Technology Services" Category Stockholder Letters
 •  JKHY Benford's Law Stock Score = 70

JKHY Shareholder/Stockholder Letter Transcript:

R E P O RT
bo ra t i o n
A N N UA L
l la
commitment
co
m u n i cati
2024
n s i s te n c y    
m
co
co
on


n s pa re n c
t ra
y

Our people-oriented culture, commitment to
service excellence, focus on One Jack Henry, and
dedication to delivering innovative technology
have guided us through another successful year.
We remain committed to supporting Jack Henry   s
associates, clients, and shareholders in the future
as we have in the past.
Greg Adelson | President and Chief Executive Officer

2024
llaboration
co

4
Shareholders    Letter
5
Commitment
8

Financial Highlights
sistency
con
contents

mmunicatio
co
n
ransparency
t

Management   s Discussion
and Analysis
32
Quantitative and
Qualitative Disclosures
About Market Risk
41
Financials
19
Market for Registrant   s
Common Equity
30
Financial Statements and
Supplementary Data
42
Performance Graph
31
Board of Directors and
Executive Officers
70
jackhenry.com                     contents    
3

financial highlights
(In millions except per share data)
revenue
diluted earnings
net income
per share
2024
$2,216
2024
$382
2024
$5.23
2023
$2,078
2023
$367
2023
$5.02
2022
$1,943
2022
$363
2022
$4.94
$2,000
$1,800
$2,200
$2,400
$0
$100
$200
$300
$400
$0
$500
$1
$2
$3
$4
$5
$6
EBITDA*
return on shareholders    equity
(earnings before interest, taxes,
depreciation, and amortization)
return on invested capital*
2024
22.1%
2024
19.7%
2024
$689
2023
24.5%
2023
21.7%
2023
$671
2022
26.9%
2022
24.9%
2022
$652
0
4
5%
10%
15%
20%
25%
30%
35%
    financial highlights                   2 0 2 4
0
AN N UAL
5%
10%
15%
RE PO RT
20%
25%
30%
35%
$100
$200
$300 $400
$500 $600 $700
$800
*For non-GAAP reconciliation, see page 68.

shareholders    letter
Fellow Shareholders,
Jack Henry   s focus on fostering a people-oriented
culture and delivering innovative technology backed
by exceptional service contributed to another year of
strong financial performance in fiscal year 2024.
I want to start by thanking our more than 7,000
associates for their dedication, hard work, and
unwavering commitment to excellence. Throughout
our 48-year history, we   ve believed that providing a
culture of opportunity for our associates, along with
innovative technology and outstanding service for our
clients, will generate attractive and consistent returns
for our shareholders.
We were pleased to once again receive high marks
from our associates in fiscal year 2024. Our overall
associate engagement score is 79%, 85% of associates
affirmed that Jack Henry consistently treats them well,
and 77% expressed trust in our company. Additionally,
we were honored to receive multiple prestigious
workplace awards that exemplify our associateoriented mindset.
Client-Centric Approach
We take great pride in servicing our approximately
7,500 clients. This year, our client satisfaction scores
averaged a 4.60 out of 5 for overall satisfaction
and a 4.74 out of 5 for satisfaction with a customer
service representative. As a well-rounded financial
technology company, we place our clients at the
center of our technology modernization to help
them best serve their accountholders. Our focus on
innovative technology was evident throughout the
year. We continued to outpace our competitors in
new core wins, as well as delivering new features and
solutions that enable our clients to compete in the
markets they serve.
Building on the success of our Banno    retail banking
digital platform, we introduced Banno Business   , a
cloud-native solution tailored for small and mediumsized businesses (SMBs). The overall Banno platform
continues to grow with over 12.2 million registered
users at the end of fiscal year 2024     a 23% increase
from the previous year.
We also launched Jack Henry Financial Crimes
Defender   , our cloud-native fraud detection platform
that leverages advanced Artificial Intelligence (AI)
and behavioral analytics. Recognized as the Best
Fraud Prevention Platform by FinTech Breakthrough,
Financial Crimes Defender identifies potential fraud
in real-time, protecting both our clients and their
accountholders.
Average Client
Satisfaction Scores
(1     5 scale)
4.60
Overall
satisfaction
4.74
Satisfaction with a
customer service
representative
jackhenry.com                     shareholders    letter    
5



 10/3/2024 Letter Continued (Full PDF)