On this page of StockholderLetter.com we present the latest annual shareholder letter from LIVEPERSON INC — ticker symbol LPSN. Reading current and past LPSN letters to shareholders can bring important insights into the investment thesis.

 •  10/24/2024 Letter Continued (Full PDF)
 •  9/8/2023 LPSN Stockholder Letter
 •  More "Application Software" Category Stockholder Letters
 •  LPSN Benford's Law Stock Score = 48

LPSN Shareholder/Stockholder Letter Transcript:

2023 Annual Report

About LivePerson
LivePerson (NASDAQ: LPSN) is the global leader in
enterprise conversations. Hundreds of the world   s
leading brands use our Conversational Cloud platform
to engage with millions
of consumers.
For consumers, AI-powered conversations make it
natural and easy to buy products and resolve questions
in the channels they use every day: messaging, social
media, email, voice, and more. Every person is unique,
and our technology makes it possible for companies to
treat their audiences that way at scale.
For brands, our platform and AI help businesses of any
size deliver and automate more meaningful, naturalfeeling conversations. We power nearly a billion
conversational interactions every month, providing a
uniquely rich data set and safety tools to unlock the
power of Conversational AI for better business outcomes.
LivePerson has adopted an employee-centric workforce
model that does not rely on traditional offices, allowing
our employees to work from anywhere.
Our employees are located in about 21 countries
across the Americas, Europe, Middle East and Africa
and Asia-Pacific.

Forward-Looking
Statements
Statements in this report about LivePerson that are
not historical facts are forward-looking statements
based on our current expectations, assumptions,
estimates and projections about LivePerson and our
industry and are subject to risks and uncertainties
that could cause actual future events or results to
differ materially from those expressed or implied in the
forward-looking statements. Any such forward-looking
statements are made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform
Act of 1995. It is routine for our internal projections and
expectations to change as the year or each quarter in
the year progresses, and therefore it should be clearly
understood that the internal projections and beliefs
upon which we base our expectations may change.
Although these expectations may change, we are under
no obligation to inform you if they do. Actual events or
results may differ materially from those contained in
the projections or forward-looking statements. Readers
are referred to the reports and documents filed by us
from time to time with the U.S. Securities and Exchange
Commission, including the Annual Report on Form 10-K
provided herewith, for a discussion of risks and other
important factors that could cause actual results to
differ from those discussed in the projections or the
forward-looking statements. We do not undertake any
obligation to revise these forward-looking statements to
reflect future events or circumstances.

Dear Fellow
Stockholders,
When I joined LivePerson as CEO at the beginning of 2024, I did so with a clear hypothesis
in mind: that we have a tremendous opportunity to transform the way brands interact with
consumers through the power of our industry-leading product, the partnership of our worldclass customers, and the passion of our incredibly talented employees. Over the course of my
tenure, this belief has not only been validated, but also strengthened as I   ve deeply engaged
with our product, customers, and employees who are working hard every day to transform the
state of customer conversations across the globe.
First, our Conversational Cloud   platform stands at the forefront of enabling an AI-powered, digital
future that is still unfolding. In contrast to a current atmosphere of hype and skepticism about
AI, we   ve proven that our technology offers real, measurable value to our enterprise customers.
Personalizing digital conversations at scale is not just a vision, but a ROI-generating reality that
our product suite makes possible every day. This is an opportunity we can seize and one that I
have become increasingly excited about.
Second, our enterprise customers are true partners; their success is our success. We have built
strategic partnerships with an impressive list of Fortune 500 companies, and they don   t just view
us as a vendor     they see us as an integral pillar underpinning their business. Co-innovating with
them on their unique digital transformation journeys has been invaluable, ensuring that we remain
aligned with their evolving needs and continue to support their growth. This level of engagement
and trust is rare and speaks volumes about the impact we have on their businesses.
Finally, our community of LivePersons has never stopped pushing our industry forward. My
colleagues    passion for both our offerings and our customers    success is palpable, and their
commitment to delivering on our vision inspires me every day. The talent and dedication within our
organization are truly remarkable, and I am proud to lead such a dynamic team.
As we navigate through our own transformation journey, we   ve remained laser-focused on three
key areas: capital structure, go-to-market strategy, and product: AI, integration, and orchestration.
I am pleased to report that we have made significant strides in each of these areas, consistently
delivering on the expectations we set.
First, we have improved our capital structure, positioning the company for sustainable growth and
profitability, and instilling confidence in our customers that we are a long-term strategic partner
for their digital transformation.
Second, we have made substantial progress in our go-to-market motion. We   ve brought in new
leadership, launched a simple, competitive pricing and packaging model, and advanced our
omnichannel strategy with strategic partnerships that help us generate even better outcomes for
our customers. These efforts have already yielded positive results, allowing us to better serve our
existing customers while also attracting new ones.

Third, our focus on product integration and orchestration, and commitment to embrace strategic
partnerships including voice in omni-channel, has led to the development of exciting new solutions
that can deliver even more customer value. We continue to work closely with our clients to cocreate a digital-first future, leveraging our technology to enable seamless, scalable conversations.
Our commitment to innovation remains strong, and we are confident that our product roadmap will
keep us at the cutting edge of our quickly-evolving space.
Finally, we continue to provide customers with industry-leading AI capabilities. Many vendors
have struggled to deliver measurable returns from their Generative AI promises, but LivePerson
customers are realizing tangible cost savings and revenue gains from our GenAI features today.
These successes have emboldened us to continue innovating, with a clear focus on leveraging
Generative AI to unlock business value for customers. Along these lines, we recognize that
increasingly customers are using several, if not dozens of AI vendors, bots and LLMs across
their business, and there is a differentiated opportunity to bring all of these automations into our
platform with an agnostic approach. By giving customers the flexibility to apply the models that
work best for them, we help them unlock greater returns from their AI investments by serving
as the orchestration layer and ensuring compliance and safety at enterprise scale. Near term
AI investments will address smart routing, AI agent building, copilot, governance, language
translation and understanding of customer intent.
In summary, we   re delivering on the strategy we laid out at the beginning of the year. The
progress we   ve made in improving our capital structure, enhancing our go-to-market efforts,
and driving product innovation is a testament to our team   s dedication and focus. We are
executing on our plan, and I firmly believe that LivePerson is well-positioned to lead the next
wave of innovation in digital conversations as we work toward our goal of profitable growth.
Thank you for your continued support and trust.
Sincerely,
John Sabino
Chief Executive Officer
jsabino@liveperson.com



 10/24/2024 Letter Continued (Full PDF)