SHAK Shareholder/Stockholder Letter Transcript:
2024 Annual Report
F U L L Y E A R 2 0 2 4 R E S U LT S
Total Revenue
$1,252.6M
$1,922.7M
FY 2024 Total Revenue
Shack System-wide Sales1
+ 15.2% growth year-over-year
+ 13.0% growth year-over-year
+15.2% growth year-over-year
$1,253M
$1,088M
$900M
$740M
$595M
$523M
GAAP Profitability Metrics:
$3.0M
$10.8M
Operating
Income
Net
Income
2019
2020
2021
2022
2023
2024
Shack System-wide Sales
+13.0% growth year-over-year
Non-GAAP Profitability Metrics:
$257.9M
$175.6M
Restaurant-level
Profit2
Adjusted
EBITDA3
21.4% of Shack Sales
14.0% of Total Revenue
+ 23.8% growth year-over-year
+ 33.2% growth year-over-year
$1,923M
$1,702M
$1,378M
$895M
2019
1.
2.
3.
$1,123M
$779M
2020
2021
2022
2023
2024
System-wide sales is an operating measure and consists of sales from Company-operated Shacks and licensed Shacks. The Company does not recognize the sales from licensed Shacks as revenue. Of these amounts, revenue is limited to
licensing revenue based on a percentage of sales from licensed Shacks, as well as certain up-front fees, such as territory fees and opening fees.
"Restaurant-level profit," a non-GAAP measure, also formerly referred to as Shack-level operating profit, is defined as Shack sales less Shack-level operating expenses including food and paper costs, labor and related expenses, other
operating expenses and occupancy and related expenses. A reconciliation to the most directly comparable financial measure presented in accordance with GAAP is set forth in the Non-GAAP Financial Measures section within Item 7 of the
Form 10-K for the fiscal year ended December 25, 2024.
Adjusted EBITDA, a non-GAAP measure, is defined as EBITDA excluding equity-based compensation expense, Impairments, loss on disposal of assets, and Shack closures, amortization of cloud-based software implementation costs, as well
as certain non-recurring items that we do not believe directly reflect our core operations and may not be indicative of our recurring business operations. A reconciliation to the most directly comparable financial measure presented in
accordance with GAAP is set forth in the Non-GAAP Financial Measures section within Item 7 of the Form 10-K for the fiscal year ended December 25, 2024.
2
2024 BUSINESS HIGHLIGHTS
Average Weekly Sales ( AWS )1
AWS
Total YoY Shack Sales Growth (Decline)
120% AWS grew 1.3% in 2024 versus
100% 2023. We achieved the highest
80% AWS since 2019, supported by our
60% marketing initiatives and culinary
40% innovation.
20%
0%
-20%
$75
$70
$65
$60
21%
15%
17%
15%
15%
15%
$75K
$73K
$77K
$76K
$79K
$76K
Full
Year
2023
First
Quarter
2024
Second
Quarter
2024
Third
Quarter
2024
Fourth
Quarter
2024
Full
Year
2024
$55
$50
AWS
Same-Shack Sales %
Fourth
Quarter
2023
Same-Shack sales (SSS) grew 3.6% in
2024 versus 2023 driven by our
marketing and sales-driving
strategies and success of our limitedtime offerings including Summer BBQ
and Black Truffle.
First
Quarter
2024
4%
2%
3%
Second
Quarter
2024
5%
4%
1%
1%
Third
Quarter
2024
4%
4%
0%
(1%)
Fourth
Quarter
2024
5%
4%
(1%)
(2%)
Total SSS %
Traffic %
Price/Mix %
System-wide Shack Count
+11.8%
Domestic Company-operated
Domestic licensed
International licensed
518
275
1.
311
369
126
25
436
149
33
184
39
579
206
44
90
22
106
22
183
218
254
295
329
163
2019
2020
2021
2022
2023
2024
System-wide Shack Count grew
11.8% in 2024 versus 2023. We
opened 43 new Company-operated
Shacks, marking our largest class on record.
We opened 33 new licensed Shacks with
our partners, including three new markets
Canada, Israel, and Malaysia.
Average Weekly Sales ( AWS ) is calculated by dividing total Shack sales by the number of operating weeks for all Shacks in operation during the period. For Shacks that are not open for the entire period, fractional
adjustments are made to the number of operating weeks such that it corresponds to the period of associated sales.
3
W E S TA N D
FOR
SOMETHING
GOOD
This year, we will be sharing our
progress and what's ahead in our
2024 Stand For Something
Good Summary. It will be made
available at investor.shakeshack.com
in the Corporate Governance
section. We will share our status
against our commitments, from social
impact to environmental responsibility
and governance. In creating this
summary, we will engage
stakeholders, collect impact data,
work with our leadership team to
ensure alignment, highlight suppliers
focus on quality ingredients, and
identify areas for progress in the
future.
4/24/2025 Letter Continued (Full PDF)