TRV Shareholder/Stockholder Letter Transcript:
Inside Cover
Last year, we debuted a new brand manifesto and ad campaign centered around
a simple yet powerful idea: Remarkable things happen when people care.
You can find the manifesto at the QR code above.
The manifesto reflects Travelers employees extraordinary dedication to the
customers and communities we are privileged to serve. This commitment is at
the heart of everything we do.
What would you do to help bring a lost dog home in the wake of an accident?
When a devastating crash separated a loyal Australian Shepherd from his
owner, one Travelers employee went above and beyond to do just that.
Our long-standing commitment to excellence
and care was an important contributor to our
exceptional top- and bottom-line results this
past year. We delivered record core income,
underlying underwriting income, net income
per diluted share, cash flow from operations
and net written premiums.
Alan D. Schnitzer
Chairman and Chief Executive Officer
To My Fellow Shareholders
Strong results such as we delivered in 2024 not only benefit
This level of underlying underwriting income is an important
our shareholders but also empower us to be there for the
and highly consequential result of the strong top-line growth
customers and communities we are privileged to serve,
and profitability that we have achieved over the last eight
especially during their times of greatest need. That took on
years. It positions us to deliver strong bottom-line results
particular importance last year as we faced record-breaking
even in the face of elevated losses from catastrophes, as we
natural catastrophes. Our team of more than 30,000
and the industry experienced this year.
committed employees rose to the occasion with countless
individual acts of excellence helping families and businesses
recover, building resilience in affected communities and
underscoring the value at the heart of our business.
Our long-standing commitment to excellence and care was
an important contributor to our exceptional top- and
bottom-line results this past year. We delivered record core
income, underlying underwriting income, net income per
diluted share, cash flow from operations and net written
premiums. Each of our three business segments was a strong
contributor to these results.
We earned $5 billion* of core income, generating core return
on equity of 17.2%. The record underlying underwriting
income, along with net favorable prior year reserve
development and strong net investment income, more than
offset a record level of catastrophe losses. Core return on
equity was more than 1,200 basis points above the average
10-year Treasury.
This year, our underlying underwriting income reached
$4.5 billion after-tax, surpassing $4 billion for the first time,
driven by record net earned premiums and very strong
Net income per diluted share was $21.47, which was 68%
higher than the prior year. Share repurchases, an important
component of our disciplined capital management strategy,
contributed to the strong earnings per share result.
Thanks to our exceptional franchise value and excellent
marketplace execution by our field organization, we grew net
written premiums by 8% to a record $43.4 billion. Net written
premiums were up more than 70% from $25 billion in 2016,
with both reported and underlying profitability also improving
over that period. Growth with improving profitability is a
noteworthy accomplishment in this business.
These excellent results, along with our strong balance sheet,
enabled us to continue making important investments in our
business and return $2.1 billion of excess capital to our
shareholders during the year, including through $1.1 billion of
share repurchases. Even after this deployment of capital, we
grew adjusted book value per share by 13% during the year.
With that, let me turn to a more detailed discussion of our
2024 performance and how we are positioning Travelers for
continued success.
profitability.
* See Additional information for a discussion and calculation of non-GAAP financial measures.
2024 ANNUAL REPORT
THE TRAVELERS COMPANIES
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FINANCIAL
HIGHLIGHTS
$5.0 B
$43.4 B
CORE
INCOME
NET WRITTEN
PREMIUMS
17.2%
$2.1 B
CORE RETURN
ON EQUITY
CAPITAL
RETURNED TO
SHAREHOLDERS
As of and for the year ended December 31. Dollar amounts in millions, except per share amounts.
2024
2023
2022
2021
2020
Earned Premiums
41,941
37,761
33,763
30,855
29,044
Total Revenues
46,423
41,364
36,884
34,816
31,981
Core Income
5,025
3,072
2,998
3,522
2,686
Net Income
4,999
2,991
2,842
3,662
2,697
Net Income per Diluted Share
21.47
12.79
11.77
14.49
10.52
Total Investments
94,223
88,810
80,454
87,375
84,423
Total Assets
$ 133,189
$ 125,978
$ 115,717
$ 120,466
$ 116,764
Shareholders Equity
27,864
24,921
21,560
28,887
29,201
Return on Equity
19.2%
13.6%
12.2%
12.7%
10.0%
Core Return on Equity
17.2%
11.5%
11.3%
13.7%
11.3%
Book Value per Share
122.97
109.19
92.90
119.77
115.68
Dividends per Share
4.15
3.93
3.67
3.49
3.37
The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home and business.
A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of more than $46 billion in 2024.
For more information, visit Travelers.com.
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THE TRAVELERS COMPANIES
2024 ANNUAL REPORT
Our 2024 Results Speak to the Broad
Strength of the Travelers Franchise
Travelers delivered core income of $5 billion, or $21.58 of
core income per diluted share, generating core return on
equity of 17.2% an exceptional result and a meaningful
spread over both the 10-year Treasury and our cost of equity.
We achieved these excellent results in the face of record
catastrophe losses. We delivered a record $4.5 billion of
after-tax underlying underwriting income, an increase of
nearly 40% compared to last year s then record, and an
underlying combined ratio that improved 330 basis points to
an excellent 86.2%.
This year s outstanding underlying underwriting results are
even more impressive when considered in their historical
context. As illustrated by the chart below, prior to 2020,
underlying underwriting income had never exceeded
$1.5 billion. Since that time, we have taken underlying
underwriting income to an entirely new level by profitably
Insurance increasing 7% and Personal Insurance increasing
8%. This growth has been part of a deliberate strategy we
developed in 2016 to profitably improve our growth
trajectory. We seek to achieve profitable growth not by
competing on price but by investing in franchise value
making sure that we offer the products, services and
experiences that our customers want to buy and our
distribution partners want to sell.
Also central to our growth strategy is our very granular
approach to risk selection, underwriting and pricing. As a
result of that approach, and investments we have made over
decades in leading data and analytics, our growth in insured
exposures correlates to returns. In other words, generally
speaking, the more attractive the returns in a business, the
more we have been growing insured exposures in that
business. Conversely, where returns have not met our target,
we have grown by pricing accordingly. All of which is to say,
Travelers unique combination of franchise value and
execution yields high-quality, profitable growth.
growing our business.
Turning to the top line, today s production generates
tomorrow s earned premiums. In 2024, we delivered record
$5.0 B
$43.4 B
RECORD
CORE INCOME
RECORD
NET WRITTEN
PREMIUMS
net written premiums of $43.4 billion, up 8% compared to
the prior year. This represents the 15th consecutive year of
net written premium growth. All three of our business
segments contributed to this strong top-line performance,
with Business Insurance increasing 8%, Bond & Specialty
Underlying Underwriting Income1
(in billions, after-tax)
$4.5
$3.2
$2.3
$2.0
1
$1.5
$1.4
$1.3
$1.2
2015
2016
2017
2018
$2.1
$1.4
2019
2020
2021
2022
2023
2024
Excludes the impact of net prior year reserve development and catastrophe losses.
2024 ANNUAL REPORT
THE TRAVELERS COMPANIES
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4/4/2025 Letter Continued (Full PDF)